FAQ

What is a pre-order? When is my pre-order shipping?

A pre-order means that you are reserving your copy of the product before it is available. Pre-orders will ship around the estimated time frame given within the product description. All additional items from the webstore included in the same order as your pre-order will ship at the same time. If any delays occur you will be notified.

How do I receive my digital download?

Once you purchase your prefered format (Vinyl/CD/Tape,ect), you will be prompted at checkout to download the digital files. Digital downloads are available as MP3s, WAVS, and FLAAC.

How long will it take for my order to ship?

All non-pre-order items typically ship within 1-2 business days (Monday-Friday). Depending on the capacity of mail-order at the time, this can vary.

Out of stock item?

If an item you want is out of stock simply click the notify me link below the dropdown menu and sign up for an e-mail notification when the item is available again.

What do I do if I received the wrong item?

Mistakes are rare but do happen. If you receive an incorrect item, please e-mail (orders@bridge9.com) us with details and order information and we will take care of it.

What if I want to cancel an order/return an item/change my address, etc.?

Simply shoot us an e-mail (orders@bridge9.com) within 30 days of order delivery and we will take care of it!

Shipping information:

When your item ships, you will get a shipping notification via e-mail along with a tracking number, if applicable. Please make sure you give us a valid e-mail address or you will not receive your notification.

DOMESTIC: Media Mail is the cheapest and most common method of shipment, but also the slowest. This is only available if you order MEDIA (records, cds, tapes, books, ect). No clothing or accessories allowed. First Class mail is for orders under 13 oz. If you are making a small order (ex. just a t-shirt, 7”, CD, ect) this will be the cheapest method and is faster than Media Mail. Priority Mail is the fastest option. All orders over 13oz will need to be shipped via Priority Mail, if not Media Mail.

INTERNATIONAL: International First Class ships via USPS and all orders under 4lbs are eligible for this option. International Priority is for all orders over 4 lbs, or alternatively, if you want your package faster as this is the quickest international shipping method.

IN-STORE PICKUP: We are now offering a contact-less pickup option for your orders! If you're located close to our Beverly, Massachusetts HQ, we now offer in-store pickup.

We are located at:

282 RANTOUL STREET, Beverly, MA 01915

Shoot us an email (orders@bridge9.com) if you have any questions.